Photo from New York Times article


Jeff Kagan

Technology Industry Analyst

Industry Analysis and Consulting Services

Industry Analyst ~ Wireless Analyst ~ Tech Analyst ~ Telecom Analyst ~ Principal Analyst ~ Commentator ~ Consultant ~ Speaker

and Futurist for more than 25 years


Helping to understand our changing world, industry and competitive landscape.

Offering Analysis and Comment on News from Wireless, Telecom, Cable TV, IPTV, Internet and Technology



"Jeff Kagan became the single most widely quoted analyst in the telecommunications industry" says Dick Martin, Executive Vice President of Public Relations at AT&T (retired) in his book "Tough Calls: AT&T and the Hard Lessons Learned from the Telecom Wars"



"My job is simply to comment on and help spread the news of the industry." Jeff Kagan Analyst

Kagan shares his opinion on What's Hot, What's Not, Why and What's coming Next!

Giving comment to the media for free and charging everyone else.



What others are saying about Jeff Kagan


Jeff Kagan is one of the top ten most often quoted tech analysts out of 4,000 in the United States, and in fact in other countries as well. Apollo Research, London

Always makes me feel plugged in when I learn big news from a Jeff Kagan email. #yahoo Yinka Adegoke, Reuters' New York Media Correspondent. May 13 2012

 Jeff Kagan was named in The Top 50 VoIP Experts to Follow on Twitter list, according to at

 Jeff Kagan, a well-respected technology industry analyst. Tampa Tribune

Jeff Kagan Agrees to Judge at CTIA Awards Program at Super Mobility Week 2014.

Jeff Kagan is a judge on the Compass Intelligence Awards Selection Panel. Awards will be hosted at the 2014 International CES on January 8, 2014.

Jeff Kagan is Judge at 2013 CTIA Emerging Technology (E-Tech) Awards competition.

According to AdWeek Magazine, Jeff Kagan is one of the most influential technology analysts in the America, and the highest ranked telecom industry analyst, in their Influencers Report.

Jeff Kagan often speaks at Kennesaw State University (KSU), Coles Business School, Kennesaw GA. Ranked 43 among colleges, and 25 among public colleges.

"What man is key to press coverage of the telecommunications industry? What man's disappearance would bring telco reporting to a grinding halt? Never heard of Jeff Kagan? Well, obviously you don't read about the telecom industry. Because if you did, you'd have heard of him, all right."

Meanwhile, the hardest-working telecom commentator in America is still going strong. We marveled at the astounding ubiquity of Jeff Kagan, a telecom industry analyst with a remarkable talent for getting himself quoted in stories about phone companies. Kagan, we wrote, "has that rare and beautiful quality reporters treasure: He returns your call promptly, and he gives you a quotable comment you can drop in your story when you are minutes away from deadline. He's what we like to call the quote-a-matic of telecom reporting."

Jeff Kagan was invited to appear before the FCC and the US Congress offering his opinion on the state of the industry and the various wireless and wire line telecom mergers and the converging marketplace. Kagan was member of the US Speaker of the House of Representatives high tech roundtable. 

Click here to see more


A few samples of Kagan sharing his thoughts on networks like CNBC, Fox News and CNN... 

click on images below


CNN w Wolf Blitzer                       Fox News w Megyn Kelly

                                                               CNN   CNN    

CNBC, various shows







 Tweets by @jeffkagan


Companies, Technologies and Sectors Followed


Industry Analyst Jeff Kagan follows COMPANIES like AT&T, AT&T Mobility, Verizon, Verizon Wireless, Sprint, T-Mobile, US Cellular, C Spire, CenturyLink, Windstream, Comcast, Time Warner, Time Warner Cable, Cox, and many others large and small, regional, national and international competitors. 

Kagan follows INDUSTRY SECTORS like Wireless, Telecom, Cable TV, IPTV, Internet and more in the tech space.

BOTH on the network side and the equipment and handset side of the industry. 

He EVALUATES companies, technologies, sectors, competition, who's leading, who's lagging and why. And of course, what's coming next.




Full Disclosure


Jeff Kagan is an independent industry analyst. He offers comment to the media and companies on breaking news, announcements, technologies and the changing marketplace. He also writes columns and press releases offering comment, and is an author and speaker. He also works on a consulting basis sharing his opinion on the changing industry.



To Schedule a Briefing of your Company


There are two ways to schedule a briefing of your company with Jeff Kagan.

ONE: If you are a client company, just schedule it.

TWO: If you are not yet a client, you can still schedule a paid briefing. To discuss, contact Jeff Kagan at or 770-579-5810

Briefings are typically by phone, however a visit can also be scheduled.




Reporters & The Media


Jeff Kagan offers analysis and comment on breaking news by phone or by email. 

To join his email list send an email to

Phone 770-579-5810


Always makes me feel plugged in when I learn big news from a Jeff Kagan email. #yahoo Yinka Adegoke, Reuters' New York Media Correspondent.

"Jeff Kagan, an independent mobile analyst ranked as one of the most influential tech thinkers in the U.S., according to AdWeek." according to Lisa Eadicicco of International Business Times


Jeff Kagan is one of the most frequently quoted analysts commenting on the changing industry




Clients and Potential Clients


If you would like to have Jeff Kagan follow your company or to discuss becoming a consulting client 

please contact Jeff Kagan. He can be reached at or 770-579-5810



List of Consulting Clients and Disclosures




Press releases: comment, analysis & opinion on the news

 Analysis and comment on tech products, services and trends and the changes that are reshaping the industry.

Discussing who's winning, who's losing, why, what's next and what's new.


Industry Analyst Jeff Kagan on Cable TV Losing Customers and Market Share

Wireless Analyst Jeff Kagan: Real Problem is Wireless Spectrum Shortage

Industry Analyst Jeff Kagan on Comcast and C Spire Competing

Wireless Analyst Jeff Kagan on AT&T, Sprint Offering Lowest Priced Wireless Data Plans

Industry Analyst Jeff Kagan on Verizon Launching Web TV in 2015

Tips for Briefing Industry Analysts: Column by Jeff Kagan

Wireless Analyst Jeff Kagan on Sprint Recovery and Next Steps

Wireless Analyst Jeff Kagan: AT&T is Leader in Connected Car Space

Industry Analyst Jeff Kagan on AT&T, Verizon, Sprint and T-Mobile Wireless Rankings in RootMetrics Report

Industry Analyst Jeff Kagan on Best Carrier for New iPhone 6

Industry Analyst Jeff Kagan on New Verizon Internet TV Service

Industry Analyst Jeff Kagan Comment on Apple iPhone 6, iPhone 6 Plus, Apple Watch, Apple Pay

Industry Analyst Jeff Kagan Comment on New Apple iPhone Announcement

Industry Analyst Jeff Kagan | Congrats to 2014 Most Influential Women in Wireless by FierceWireless

Industry Analyst Jeff Kagan Says Congrats to AT&T and Verizon and University of Oregon on Distributed Antenna System

Schedule CTIA Analyst Briefing with Industry Analyst Jeff Kagan

Industry Analyst Jeff Kagan | AT&T, Verizon Move Further into TV

Industry Analyst Jeff Kagan: Google, AT&T, CenturyLink and C Spire Fiberhood Idea Growing

Industry Analyst Jeff Kagan on Samsung Galaxy S5 ALS Ice Bucket Challenge

Industry Analyst Jeff Kagan on “Sprint Family Share Pack” Introduction

Industry Analyst Jeff Kagan Asks Will Sprint Win Against T-Mobile, Verizon or AT&T?

Industry Analyst Jeff Kagan: Sprint to Introduce “Very Disruptive” Pricing

Industry Analyst Jeff Kagan: Congrats to AT&T as Highest Rank in J.D. Power 2014 Wireless Purchase Satisfaction Study

Industry Analyst Jeff Kagan on CenturyLink Prism IPTV Showing Growth

Industry Analyst Jeff Kagan on Sprint T-Mobile Merger Off, CEO Changes and What’s Next

Industry Analyst Jeff Kagan Column: Tablet Sales Crashing, What’s Next on Growth Wave?

Industry Analyst Jeff Kagan Column: C-Spire Leading Mississippi Schools to Tech Future

Industry Analyst Jeff Kagan on AT&T Ultra Fast, High Speed, 1Gbps Internet Rapid Rollout

Industry Analyst Jeff Kagan on New Sprint Service: Virgin Mobile Custom

Industry Analyst Jeff Kagan Column: Coming Wireless Industry Change Wave

Industry Analyst Jeff Kagan on Sprint Bringing Google Apps to Business

Click here to see more Press Release's





How Best Buy Can Make a Comeback


E-Commerce Times   logo



Jeff Kagan is also a columnist. He writes two columns every week. One for E-Commerce Times. The other for, a Global Financial Community magazine and now web site started in the 1950's.

His columns can easily be found at these sites or on any search engine like Google, Bing and Yahoo.



Give Me That Old-Time Operating System, Apple - It's Good Enough for Me

When updating to a new version of iOS, users should not have to hold their breath and hope everything still works when it's over. If there is a problem, they should be allowed to revert to the old iOS so they can continue to use the features they need, right? Reverting is something Apple forbids for some aggravating reason. So customers who have problems sit there and steam.

By Jeff Kagan

10/30/14 6:36 AM PT

OK, I admit it. I both love and hate Apple's new iOS 8 -- and apparently so do many others, based on the online searches for help I've done. I've had a love-hate relationship with iOS for years.

There's much about the new iOS 8 to love; however, I hate that updating to it screwed up so many features I regularly use. What's worse is that Apple does not seem to care.

Updates - Hah!

If you updated an older iPhone model to the new iOS 8, rather than purchasing the latest iPhone 6 or 6 Plus, I am sure you have your own issues and delights. Mine have to do with things like the talk feature on the Google search app no longer working, and loss of the ability to sync with Microsoft Outlook, which I need and have been doing for years.

. . . click link above for story.


Apple Pay, CVS, Rite Aid, CurrentC Battle for Expanding Mobile Payment Market

By Jeff Kagan   +Follow          October 28, 2014 3:38AM   

Tickers Mentioned: AAPL  CVS  RAD  GOOG  WMT  BBY  T  VZ  S  V  MA  EBAY

apple pay, currentc, mobile payment, nfc technology, google wallet


With all the attention suddenly being paid to the mobile pay space you would think it’s all brand new. While it is brand new for services like Apple (AAPL)  Pay, the space itself has been around for many years already. Just think about services like PayPal (EBAY)  and you’ll see what I mean.

Will Apple have the same impact on the mobile pay space as they did with iTunes several years ago? They want to, that’s for sure. However there are other heavy hitters in this space as well.

Apple was not the first company into the changing music space either with their iPod and iTunes, but they were the company who caused the rapid change in the space when they entered. And they eventually had the vast majority of market share as well.

With Apple Pay we see the skirmish between Apple, CVS (CVS) , and Rite Aid (RAD)  drug stores playing out right now. And I think this will be the first of many similar events as we reinvent and reshape the wireless and mobile pay space.

It’s important to understand that these kinds of opportunities have a life span. Where the Apple iPod and iTunes ruled the industry, today they are not as important as they were a few short years ago. In fact in Apples recent earnings statement you can see how this area is now shrinking for Apple. Every market has a life span.

With regards to mobile pay, this is a space that has been trying to break through and transform the industry for years. There are many companies competing in this space like PayPay, Google  (GOOG)  Wallet, and now Apple Pay.

In fact there will be another big and important competitor in the space next year called CurrentC. Lot’s of big retail corporations are partnering and investing heavily into a competitive pay technology.

That’s why CVS and Rite Aid turned off the Apple Pay technology over the weekend. They are part of this very large partnership of retailers.

CurrentC is the competing mobile payment system, which will be rolled out in 2015. The Merchant Customer Exchange will operate CurrentC. Other members include roughly 50 chains so far including Wal-Mart (WMT)  and Best Buy (BBY) .

. . . click link above for story.


Divvying Up the US' Crucial Wireless Spectrum

Jeff Kagan: Can Cable TV Survive?

Jeff Kagan: Apple is Back

Jeff Kagan: Tips for Briefing Industry Analysts

BlackBerry Tries, Tries Again to Remake Its Brand

How Microsoft, Lenovo and Clickfree Damage Their Collective Brand Experience

Jeff Kagan: Why Masayoshi Son of Softbank wants DreamWorks

Self-Driving Car Security: No Room for Error

Jeff Kagan: The Future of Wireless, Telecom, and TV

Jeff Kagan: Confusion on Sprint 2.5 Direction

Jeff Kagan: The State of Sprint Recovery

What Is the Apple Watch if Not a Watch?

Apple's Cook Hits It Out of the Park

Jeff Kagan: Apple iCloud Short-Term, Long-Term Problems

Sizing Up the Cloud's Risks

Jeff Kagan: What Do AT&T Leadership Changes Mean?

Comcast: Friendlier Attitudes Aren't Enough

Sprint's Moment of Truth

Jeff Kagan: Tablet Sales Slump, Notebooks Come Back

Jeff Kagan: How Sprint Will Succeed

What's Next for Sprint?

Click here for previous Jeff Kagan columns on E Commerce Times

Click here for previous Jeff Kagan columns on

Click here for previous Jeff Kagan columns on




Jeff Kagan Quoted in News Stories


The news media has been quoting Jeff Kagan for 25 years in thousands of news stories. 

Kagan is regularly quoted in The Wall Street Journal, USA Today, New York Times and countless other major national, regional and local newspapers, magazines, television and on the web.

Here are a few of the most recent.


Apple Drives Positive Impact on U.S. Economy - By Jennifer LeClaire.

Cox rolls out gigabit Internet service to Phoenix area - Angelique Soenarie, The Republic |

Fire Phone: Why Amazon's Smartphone Failed (Just Like Facebook Home) - By Luke Villapaz International Business Times

Donald A. Pels, Media Executive and Philanthropist, Dies at 86 - By STEVE LOHR, NEW YORK TIMES

Will Apple Inc., Others Thwart, Inc.'s Smart Home Plans? - Louis Bedigian, Benzinga Staff Writer

Will Microsoft Release An Apple Watch Competitor In 2015? - Louis Bedigian, Benzinga Staff Writer

Will Microsoft Have A Better Quarter Than Intel? - Louis Bedigian, Benzinga Staff Writer

Rumored BlackBerry Ltd Deal Could Be Great For Lenovo - by Aman Jain

Microsoft Rebranding Nokia Lumia Line - By Jennifer LeClaire / NewsFactor Network

Apple sales surge (except for the iPad) - By Quentin Fottrell WALL STREET JOURNAL MarketWatch;_ylt=AwrBJSBFg0VUjC8A1YPQtDMD

Apple's iPhone 6 May Be Poised For Record-Breaking Q4 Results - Benzinga By Louis Bedigian

Rumored BlackBerry-Lenovo Union Could Be A 'Great' M&A Deal - Louis Bedigian, Benzinga Staff Writer

Apple’s profit rises thanks to iPhone 6 - SAPA-AFP

New iPhones deliver big profits for Apple - AFP

Apple profits jump 13% on back of strong iPhone 6 sales - AFP-JIJI

With C Spire, Jackson joins other cities set to ride wave of lightning speed into tomorrow - by Ted Carter MISSISSIPPI BUSINESS JOURNAL

Good Question: Could HBO Change How We Pay For TV? - Heather Brown WCCO CBS TV

HBO cuts out the middle man with streaming service - By Quentin Fottrell MarketWatch WALL STREET JOURNAL

Twitter mobile-payment service follows the (young) money - By Quentin Fottrell, MarketWatch WALL STREET JOURNAL

5 tips for building a successful hybrid cloud - By Sharon Gaudin COMPUTERWORLD

Wireless Carriers Could Take a Shine to Ad-Blocking - By Erika Morphy

Bionym's wearable authentication device ships to developers - By Sharon Gaudin COMPUTERWORLD

Ashton Kutcher’s latest role: front man for Lenovo - Ben Flanagan THE NATIONAL

Central Florida TV options grow as competition heats up - By Caitlin Dineen Orlando Sentinel

Are Investors Wrong About Tesla's Model D? - Benzinga By Louis Bedigian

Samsung Plots Foray Into Speedy 60-GHz WiFi Market - By Richard Adhikari

Clicks To Bricks: The Amazon Store Could Usher In 'A New Era' For The Retail World - Louis Bedigian, Benzinga Staff Writer

Apple Inc. Tax Probe Could Be Expensive For Everyone Involved - Louis Bedigian, Benzinga Staff Writer

4 Reasons Why HP Inc. Can Win The PC Market - by Luke Villapaz

Should You Pay To Be 'Liked' On Facebook Inc? - Benzinga By Louis Bedigian

Cloud price cuts are nice but enterprises still want more. By Sharon Gaudin COMPUTERWORLD

Neural Networks Reach into Virtual Assistants . Decades-old neural networking technology is being used to improve voice interactions. By Leonard Klie

Analysts Now Worried About iPhone 6 Radiation. RF exposure greater in Apple’s handsets than in Samsung’s. - By Filip Truta

Apple Inc.'s iPhone 6 Plus Radiates More Than Samsung's Galaxy Note 3: Should You Be Concerned? - Benzinga by Louis Bedigian

AT&T Doubles Data on Shared Mobile Plans - By Jennifer LeClaire / NewsFactor Network

Is PayPal Stronger Against Apple Inc. Without eBay Inc? - Benzinga By Louis Bedigian

BlackBerry Passport: Why it represents the 'crux' of CEO John Chen's strategy - By Mark Gollom, CBC News

Forget passwords -- the Nymi wristband uses your heartbeat for security - Sharon Gaudin COMPUTERWORLD

Wolverton: New way of making cell calls promises better service - By Troy Wolverton Mercury News Columnist;_ylt=AwrBEiHKLydUulAAw6_QtDMD

Yahoo! Inc.-AOL, Inc. Merger Push Suggests Marissa Mayer's Turnaround 'Isn't Going Well' - Benzinga By Louis Bedigian

Record Apple iPhone sales fail to wow Wall Street - By Jonathan Berr MoneyWatch

VoLTE Gets Real: But the Number of Devices Supporting It Is Really Limited - By Paula Bernier, Executive Editor, TMC

BlackBerry Flashes Passport to the Future - By Peter Suciu

Comcast Blasts TWC Merger Foes - By Katherine Noyes

How to whittle down that wireless bill - REUTERS - By Mitch Lipka;_ylt=AwrBJR9g5BpU0iQAI4fQtDMD

Should, Inc. Use RadioShack Corporation To Enter Brick And Mortar? Benzinga By Louis Bedigian;_ylt=AwrBJR9g5BpU0iQAJYfQtDMD

Microsoft 'Doubles Down' On Gaming With 'Minecraft' Purchase - Benzinga By Louis Bedigian;_ylt=AwrBJR9g5BpU0iQAJ4fQtDMD

iPhone 6 Pre-Order Record Points To 'Several Years' Of Ongoing Growth - Benzinga By Louis Bedigian

Pre-Order Delays Plague iPhone 6 Rollout -  By Dan Heilman / NewsFactor Network

Netflix: the revolution that changed the US TV landscape - AFP

Analysts React To Google Inc-eBay Inc $85 Billion Merger Rumor - Louis Bedigian, Benzinga Staff Writer

Verizon Plans a la Carte Video Service by Mid-2015 - By Shirley Siluk / NewsFactor Network

Comcast Ad Tinkering Could Muck Up WiFi Security , By Katherine Noyes

Apple Showcases New Products Including New iPhone 6, iWatch And iOS 8

Eleventh-Hour Apple Rumors Churn As Anticipation Builds - By Jennifer LeClaire

Here’s What to Expect From Apple (AAPL) Announcement - ABC NEWS By Richard Davies

740 area code soon to share territory with 220 - By  Tim Feran  The Columbus Dispatch

Sprint Bolsters Cellular Data With New Family Share Pack Plans - By Todd R. Weiss

Google Vs. Amazon: The Drone Wars - Louis Bedigian, Benzinga

What the Comcast and Time Warner Cable Merger Could Mean for Your Cable Bill - By Motley Fool

Click here for previous new stories with Industry Analyst Jeff Kagan quotes




Kagan Appears Weekly on TrustDale TV


PRESS RELEASE: Industry Analyst Jeff Kagan To Appear on TrustDale TV with Weekly Segment

Jeff Kagan is weekly tech expert on TrustDaleTV and also appears on TrustDale radio show.

It can be watched in... Atlanta, Saturday at 5pm on CW69  ~  Tampa, Satuday at 12 noon on News 10 WTSP  ~  Dallas - Ft. Worth, Saturday at 12:30pm on 21KTV  ~  Birmingham, Saturday at 2pm on Fox 6 WBRC

TrustDale TV features veteran Consumer Investigator Dale Cardwell solving actual consumer problems and helping people make their toughest buying decisions.

Viewers can also watch online at or by visiting



Quoted in Thousands of BLOG Posts


Click to see thousands of BLOG posts on Google quoting Tech Industry Analyst Jeff Kagan

Blog Posts on Google




Radio and Television interviews 


A sample of radio and TV news stories where Jeff Kagan has been interviewed 

Click here for clips


CNBC interview on The Kudlow Report         CNBC interview on Smart phones


Jeff Kagan with Dale Cardwell of TrustDALE TV show





Here are clips from a speech. Kagan is invited back to speak multiple times at many companies, colleges and conferences. 


             Jeff Kagan Speech Part 1      

(1) Last few minutes of speech (click picture)            (2) Beginning of speech (click picture)         


Please contact Jeff Kagan for references.



Contact Jeff Kagan


If you would like to discuss becoming a client of Jeff Kagan or if you have comments, questions, suggestions or complaints send email to and say hello.

Telephone 770.579.5810   Address; PO Box 670562   Marietta GA 30066




Head shots                      Dad                       Sox